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- Novena-Chanel Davies, The Equilibrium Coach™

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REFUND AND RETURNS POLICY

 

 Copyright © 2011 - 2013  The Wellbeing Sanctuary Ltd.  All Rights Reserved.

 

 Registered in England and Wales (7533625)     I     Registered Office: 3rd Floor, 14 Hanover Street, London, W1S 1YH

 

REFUND AND RETURNS POLICY

 

 

I hope you are happy with everything you buy, but if there is anything that does not meet your needs, I am happy to fully refund you - as long as I am notified by email of your intention to return the item(s), within five days of you receiving your goods, and all returns are received within 14 days of the date sent to you.   All items need to be returned unused/unworn, with original tags and packaging, along with a completed return form, sent to you once you email me to inform me of your intention to return your goods.  

 

You can use the upload form on the website here, or you can send an email with the following information, to returns@novena-chanel.com :

 

 

   Your full name and address the items were sent to;

   a clear indication of your intention to return the goods;

   a clear description of the goods you intend to return with product code;

   the order number and receipt number; and

   in the event that you are not using the same email used to receive your purchase receipt, the full email address previously used.

   

 

Refunds do not include any postal/shipping or handling charges, and returned items are your responsibility until they reach the return address. All returns need to be returned by RECORDED DELIVERY. A full refund will be issued once I receive all returned items, in unworn / unused condition. Any items that are damaged when received them will not be eligible for refund or exchange. Please see the Exchanges Policy for further details.   www.novena-chanel.com reserves the right to refuse returns of Products that do not comply with these requirements. Reimbursements will be made by the same method of payment used for purchase.

 

 

LATE RETURNS

 

Any item returned after 14 days will not be eligible for refund or exchange.

 

 

ITEMS NOT ELIGIBLE FOR RETURN

 

PERSONALISED PRODUCTS

 

In accordance with Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000, subject to Paragraph 15 below, the right to cancel, which would otherwise be available, does not apply to orders for personalised Products.  This includes, but is not limited to, items such as customised cups or clothing, with customers names and/or personal messages.  The customer is aware that images on the Website do not necessarily correspond to reality: images and photographs of prints may not reflect the actual appearance of the final product.

 

HYGIENE AND CONSISTENCY

 

As a matter of hygiene and resale, I do not accept returns of intimate apparel (including swimwear), earrings, cups, or any product that is specified as non-returnable in its description, unless they are faulty, and I am notified within 2 days of receipt. Any exceptions to this policy will be listed under product details on the product page.

 

 

 

EXCHANGES

 

Exchanges are only accepted for a new size, in the original style/product. All exchanges are based on stock availability. If you wish to exchange your item for an alternate style/product, I suggest that you return the original item for refund and purchase the new item separately. To exchange clothing, please fill out the exchange form on the back of your invoice, and email me to notify me of your intention to return the original goods, at - returns@novena-chanel.com.

 

 

© 2017 NOVENA-CHANEL DAVIES ALL RIGHTS RESERVED